Terms and Conditions
Updated: January 22, 2025
This website is owned and operated by Waash LLC ("Waash", "We", "Company," and "Us"). These Terms set forth the terms and conditions under which you ("Customer") may use our website and services as offered by us. This website offers visitors information and options to purchase our pickup and delivery laundry services. By accessing or using the website, or placing an order for any of our laundry services, you approve that you have read, understood, and agree to be bound by these Terms. This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties
This agreement is strictly between Waash and the Customer and does not in any way constitute or imply any relationship with any other parties.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited under any law or regulation applicable to you.​
Prices
The prices we charge for using our services are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method. Prices indicate the charge for service to process an amount of laundry up to the indicated volume. Any volume of laundry greater than the purchased volume will incur a charge for an additional item of the same volume. Waash reserves the right to charge for each bundle of laundry that is requested to be processed separately.
Cancellation
You may cancel your order any time up until the pickup window begins and receive a full refund. If you cancel the order at any time after the pickup window starts then we may charge you for a portion of or up to the full amount of your order price.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
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Garment Care, Missing or Damaged Goods
​Our policies for garment care, missing, or damaged goods is outlined below.
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The Company accepts all Customer garments on the basis of volume and does not perform a piece-by-piece count.
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The Company due to time constraints does not read manufacturer suggested care and washing / drying labels.
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The Company uses only front-load washers with an extremely fast extraction cycle to wash all Customer clothes.
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The Company accepts no liability for damage due to normal wear and tear or shrinkage during washing and drying.
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The Company accepts no liability for “special care” and delicate items that require special attention to be cleaned.
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The Company reserves the right to refuse cleaning any garment.
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The Company does not guarantee removal of all stains.
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The Company is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else.
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We ask each Customer to please determine whether they can accept the loss of any garment, if not please do not leave it with us.
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The Company reserves the right to send Customer garments to any of Company’s or Company’s affiliates facilities for washing, drying and folding services.
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Customer must notify The Company within 5 business days of receipt of a delivery of any lost or damaged items from that particular delivery, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.
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THE COMPANY’S LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO GENERAL MONEY DAMAGES IN AN AMOUNT NOT TO EXCEED THE CHARGES FOR THE TERM OF SERVICE PAID BY CUSTOMER IN THE TERM UNDER WHICH THE DAMAGES ARE ALLEGED TO HAVE OCCURRED. THIS LIABILITY SHALL BE THE EXTENT OF THE COMPANY’S LIABILITY REGARDLESS OF THE FORM IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT AND THE FOREGOING SHALL CONSTITUTE CUSTOMERS EXCLUSIVE REMEDY. IN NO EVENT WILL THE COMPANY BE HELD LIABLE OR BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE LOSS OR DAMAGES WHETHER OR NOT THE COMPANY KNEW OR SHOULD HAVE KNOWN OF THE LIKELIHOOD OF ANY LOSS OR DAMAGES. THE COMPANY DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED WITH RESPECT TO THE SERVICES RENDERED UNDER THIS AGREEMENT.
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Allergy Notice
Be aware The Company does wash clothes in shared washing machines where different detergents are used, and it is possible that small amounts of prior detergents, which may not be hypoallergenic or to which customer may have an allergy, may not be completely rinsed out of these washing machines. By voluntarily using the Company’s services, including, but not limited to, wash, dry and fold services, Customer acknowledges such possibility and risk and assumes the risk of any resulting injury resulting therefrom.
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Our Intellectual Property Rights
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Waash. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Access to Our Services
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
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Indemnification
You agree to indemnify and hold Waash harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Waash, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the website. To the maximum extent permitted by applicable law, Waash assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our website; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Modification of These Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional Messages
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices, please just notify us at any time. You may opt out of SMS messages by replying STOP to any message. You may unsubscribe from email by using the unsubscribe link in the bottom of a message.
Applicable Law
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the Commonwealth of Virginia, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the Commonwealth of Virginia. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
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How to Contact Us
If you have any questions about these Terms or the Service, or wish to make a complaint please contact us at:
Email: privacy@waashlaundry.com
Write:
Head of Privacy
Waash LLC
1104 West Broad Street #1202
Falls Church, VA 22046
United States of America
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